Terms of Service

This agreement is a legal contract between you and Aurora VPN (referred to as the 'Service Provider') regarding the download, installation, and use of the mobile VPN application (referred to as 'the App').

By downloading or using the App, you are deemed to have understood and accepted this agreement. Please read it carefully before use. You may not copy, modify, reverse engineer, extract source code, translate app text, or create derivative versions without authorization. Intellectual property rights related to the App belong to the Service Provider. To maintain service quality, we may adjust functions or service fees and will communicate material changes where appropriate. Users are also responsible for device security and account confidentiality, including avoiding jailbreak, root, or other actions that weaken system security.

This Service integrates some necessary third-party services (such as Google Analytics, Firebase Crashlytics, etc.). During use, you are simultaneously bound by the respective terms of service of these partners.

Explanation of service limitations: The functionality of this App relies on a stable network environment (Wi-Fi or mobile data). If the service cannot be used due to user device arrears, data limits, or poor network signals, the Service Provider assumes no related responsibility. When used outside of a Wi-Fi environment, your mobile carrier may incur data traffic charges. If you enable roaming outside your country of origin without using a suitable data plan, the resulting roaming charges must be borne by you. Before using this App, please ensure you have obtained permission from the bill payer.

Users are responsible for their own usage behavior. For example, service unavailability caused by device battery depletion, local network failure, or lost account information is outside our compensation scope. Although we work to provide accurate routing information and client updates, some data may come from third-party partners. To maintain compatibility and security, the App may release updates from time to time, and you agree to download and install current versions when necessary. The Service Provider may adjust, suspend, or terminate App services within a reasonable scope.

Software Non-Refund Policy

Thank you for choosing our software. We are committed to providing you with the best experience. Please read our refund policy carefully before making a purchase.

Non-Refund Policy: All software sales are final and non-refundable. Once a software license key or access to a digital product has been provided, refund requests will no longer be accepted.

Product Evaluation: We encourage users to fully evaluate our software through available demos, trial versions, or free editions before purchasing. This ensures the software meets your needs.

Customer Support: We are committed to providing excellent customer support to assist you with any issues or concerns while using our software. Please contact our support team for help.

Technical Issues: In rare cases, technical issues may affect your ability to use our software as intended. We will make every effort to resolve issues promptly. However, this does not entitle you to a refund.

Unauthorized Use: No refunds will be provided if software license keys or digital product access are found to have been shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing and using our software, you agree to comply with this non-refund policy.

If you have any questions or concerns about our refund policy, please contact our support team for clarification.

The terms and conditions of this agreement may be updated periodically. You are advised to follow this page to obtain the latest version. Changes take effect immediately upon publication. If you have any inquiries regarding Aurora VPN's service agreement, please email [email protected] to contact us.